PRIVACY POLICY

LAST UPDATED: OCTOBER 22, 2025

1. INTRODUCTION

Pixel Palace VR is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our arcade or use our website.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect information you provide when booking sessions:

  • Name and contact details
  • Email address and phone number
  • Booking preferences and game selections
  • Payment information
  • Age verification data

2.2 Usage Information

We automatically collect:

  • Website browsing data
  • Device and browser information
  • IP address
  • Cookies and tracking data

3. HOW WE USE YOUR INFORMATION

Your information is used to:

  • Process and manage your bookings
  • Communicate about your reservations
  • Improve our services and customer experience
  • Send promotional materials with your consent
  • Comply with legal requirements
  • Ensure safety standards are met

4. COOKIES

Our website uses cookies to enhance your experience. Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve site functionality

You can manage cookie preferences through your browser settings.

5. DATA SHARING

We do not sell your personal information. We may share data with:

  • Payment processors for transaction handling
  • Service providers who assist operations
  • Legal authorities when required by law

6. DATA SECURITY

We implement security measures to protect your information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS

Under GDPR and applicable laws, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Object to data processing
  • Data portability
  • Withdraw consent at any time

8. DATA RETENTION

We retain your information only as long as necessary for the purposes stated or as required by law.

9. CHILDREN'S PRIVACY

Our services require users to be at least 12 years old. We do not knowingly collect information from children under 12 without parental consent.

10. INTERNATIONAL TRANSFERS

Your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

12. CONTACT US

For privacy-related questions or to exercise your rights:

Pixel Palace VR
Via Casilina 88
00182 Roma RM, Italy
Email: privacy@pixelpalacevr.com
Phone: +39 06 9876 5432

TERMS OF SERVICE

LAST UPDATED: OCTOBER 22, 2025

1. ACCEPTANCE OF TERMS

By using Pixel Palace VR services, you agree to be bound by these Terms of Service.

2. SERVICE DESCRIPTION

Pixel Palace VR provides virtual reality arcade entertainment experiences in Rome, Italy.

3. ELIGIBILITY REQUIREMENTS

To participate, you must:

  • Be at least 12 years old
  • Not have medical conditions that contraindicate VR use
  • Not be under the influence of substances
  • Sign a liability waiver before participation

4. BOOKINGS AND PAYMENTS

  • Advance booking is required
  • Payment must be made at time of booking
  • Cancellations require 24-hour notice for refund
  • Late arrivals may result in reduced session time
  • No-shows will not receive refunds

5. HEALTH AND SAFETY

VR experiences may cause:

  • Motion sickness or dizziness
  • Eye strain or headaches
  • Disorientation

Notify staff immediately if you experience discomfort.

6. USER CONDUCT

You agree to:

  • Follow all staff instructions
  • Handle equipment carefully
  • Respect other players
  • Not record or photograph without permission
  • Maintain appropriate behavior

7. LIABILITY

Pixel Palace VR is not liable for:

  • Injuries from failure to follow instructions
  • Pre-existing medical conditions
  • Loss or damage to personal property
  • Issues arising from non-compliance with safety rules

8. INTELLECTUAL PROPERTY

All content, including games and experiences, is owned by Pixel Palace VR or its licensors. Unauthorized reproduction is prohibited.

9. TERMINATION

We reserve the right to refuse service or terminate sessions for violation of these terms or inappropriate behavior.

10. GOVERNING LAW

These terms are governed by Italian law. Disputes shall be resolved in the courts of Rome.

11. CHANGES TO TERMS

We may modify these terms at any time. Continued use constitutes acceptance of modified terms.

12. CONTACT

For questions about these terms:

Email: legal@pixelpalacevr.com
Phone: +39 06 9876 5432